Mao Socheat – Flexible Management Vs. KPI

Effective leadership requires balancing flexibility with accountability. Leaders should remain firm on organizational goals, expected work outcomes, accountability, customer impact, and team collaboration to ensure consistent performance and business success.

At the same time, leaders can be flexible in how employees achieve these objectives. This includes accommodating different working styles, communication approaches, flexible working hours where feasible, and allowing employees to choose the methods that best enable them to deliver results. This approach reflects the principle of “Be firm on the what, but flexible on the how.